by Andrea | Apr 5, 2010 | Customer Service, Marketing Strategies, Relationship Marketing
As the speed of business and commerce seem to be going faster and faster, it just might be time to slow down a minute and make sure you have a happy customer. Providing excellent customer service is not hard or difficult, yet people seem to struggle in really giving...
by Andrea | Feb 18, 2010 | Customer Service, Relationship Marketing
Customer relations begin and end with effective communication. There is no getting around the fact that every word, spoken or written, by a company is the cornerstone of that company’s success. Effective Business Communication: Why Is It So Important? Businesses...
by Andrea | Aug 30, 2009 | Customer Service
I recently spent some time helping a good friend shop for a car. Now understand, I wasn’t asked because I know a lot about cars, I was asked more for moral support of having to deal with a car salesperson, I’m a little better at negotiating, definitely tend to ask...
